Refund policy

Thank you for shopping at 313 Apparel. If you are not entirely satisfied with your order we are here to help.

Returns:

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

For faulty items, you are entitled to a full refund within 30 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately, we cannot accept Returns/Refunds on Sale items or Gift cards!

To start a return contact us at info@313apparel.shop. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping:

The customer is responsible for paying shipping costs for returning or exchanging goods.

Shipping costs are nonrefundable, if you do receive a refund the shipping costs will be deducted from your refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please get in contact.